I need help with my purchase

When you place your order, our warehouse team process and pack your parcel immediately. This means that your order cannot be changed.

We advise you to double check your delivery address and billing information carefully before placing an order to prevent these issues.

If you urgently need to change your order, we will try out best to help, but this may not be possible.

Please get in touch with our customer service team by email hello@hipchocolate.com who will be happy to help.

You can find H!P in Sainsbury's, Selfridges, WHSmith Travel stores, Whole Foods, Ocado, Arket, Getir and 1000s of independent stores across the UK.

Due to the nature of food We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase. Read our Refund Policy here.

I have a question about shipping

We offer Standard Shipping with Royal Mail 48 Tracked (takes 2-3 days) as well as Express Shipping via Royal Mail 24 Tracked (takes 1-2 days).

Need something in a hurry? We now offer faster delivery options for select postcodes in London. If your basket is eligible, this option will appear at the checkout page.

You’ll be able to choose between choosing a delivery window, immediate (within the hour!), same-day or next-day delivery.

Orders of up to six chocolate bars will be delivered in branded boxes that fit through the letterbox. Orders of over six bars may not fit through the letterbox.

We ship anywhere in the UK.

Express Delivery via Royal Mail 24 Tracked (order before 1pm): £6.50
Standard Delivery via Royal Mail 24 Tracked: £3.50

Standard shipping uses Royal Mail's 48 hour service which typically takes between 3-5 days.

You can track your order by going to your H!P account and clicking onto your order history, where you'll find the details of your most recent order, including its tracking number.

You can also check the tracking information by clicking on the Royal Mail link in your order confirmation email.

I want to find out more about H!P chocolate

All H!P products use vegan-friendly ingredients.

Our products are made on machinery which may process milk, soy, eggs, peanuts, gluten, sesame seeds and other nuts.

For more info on allergens, please read the product descriptions on our website.

Our oat m!lk chocolate uses gluten-free oats, but some of our flavours use ingredients that contain gluten, so its always best to check the individual bars.

Our Salted Caramel bar is a favourite gluten-free flavour but if you have strong allergies, we would recommend opting for a certified gluten-free alternative.

All of our recipes are nut-free. However, our factory does handle nuts so we cannot guarantee that there are no traces of nuts in our chocolate.

Because of this our products are not suitable for nut allergy sufferers.

We value your safety above all so advise you to always read the packaging before consuming.

We don't use palm oil when making our chocolate. We do source some inclusions externally that contain palm oil, such as the pretzels and cookies in the Salty Pretzel and Cookies No Cream bars. Our goal is to eliminate the use of palm oil in all our products, and we've started looking into suppliers who can supply these ingredients without palm oil. However, initial quotes are for 5 tonnes, which would be a lot of chocolate bars! This isn’t currently possible at our stage and scale of the business, but we hope as we grow we will be able to make this change very soon!

We go above and beyond the fairtrade scheme, which we think is a little outdated with its high costs for farmers. You can read more about our sourcing policy here

We source all our cacao responsibly from Colombia.

You are read more about where and how we source our chocolate here.

Oat milk outperforms other plant milks on sustainability, healthiness and, most importantly, taste - it's why our chocolate is so creamy!

You can read more about the wonders of oat milk here.

I have a question about H!P's packaging

The outer packaging of our bars is made from recyclable cardboard. The inner clear film is made from wood pulp, an eco-friendly alternative to plastic wrapping, which can be composted at home. It's a very convincing plastic-alternative but wood-pulp burns quickly (though we advise against trying this at home!!!).

All our pouches come in recyclable plastic packaging.

Yes, our packaging is 100% recyclable and plastic free!

The outer packaging is made from cardboard and is fully recyclable.

The inner clear film is made from wood pulp and can be put in the compost bin.

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